Help · Support & Safety

We’re here to help.

Questions about your application, membership or a member: write to us, and a person will reply.

Email support@cohabnow.comSafety reports reviewed within 24 hours

01Contact us

Email support support@cohabnow.com

We reply within 2 business days. Safety reports are reviewed within 24 hours, every day.

What to include

  • The email address on your Cohab account (or the one you applied with).
  • Your member number, if you have one.
  • What happened, what you expected, and when, plus screenshots if they help.
  • For app problems, your iPhone model and iOS version (Settings › General › About).

Please don’t send passwords or full payment card numbers. We’ll never ask for them.

02Safety & reports

In an emergency

If you or someone else is in immediate danger, call 911 before anything else.

  • Report in the app. Open the member’s card, request or chat, tap the menu, and choose Report. Long-press a message to report it directly. Turn on “Also block this member” if you don’t want further contact.
  • Or email us at support@cohabnow.com with “Safety report” in the subject. Include the member’s name, city, and what happened.
  • We review every report within 24 hours, remove content that breaks our Community Guidelines, and remove members who post it.

Meeting a potential roommate

  • Meet first in a public place, and tell a friend where you’re going.
  • View the room in person before agreeing to anything.
  • Never pay a deposit or rent before you’ve seen the room and signed a written agreement, and never by wire, gift card or crypto.
  • Keep conversations on Cohab until you’re comfortable, so our safety tools still apply.

03Delete your account

You can permanently delete your account yourself, right in the app:

MembersProfile › Account › Delete account
ApplicantsOn the review or acceptance screen, tap “Delete my application & account”

This deletes your account, application, profile, photos, requests and chats, and can’t be undone. See our Privacy Policy for how long backups take to expire.

Can’t get into the app? Email support@cohabnow.com from your account email with the subject “Delete my account,” and we’ll confirm when it’s done.

Deleting your account does not cancel your membership subscription. Billing continues through Apple until you cancel it (see below).

04Membership & billing

Membership is US$19.99 every 3 months, billed by Apple through your Apple Account, and renews automatically until you cancel.

  • Cancel or manage: on your iPhone, open Settings › your name › Subscriptions › Cohab, or visit apps.apple.com/account/subscriptions. Cancel at least 24 hours before your renewal date to avoid the next charge.
  • Refunds are handled by Apple: request one at reportaproblem.apple.com.
  • New phone, or membership not showing? Sign in with the same Apple Account and tap Restore purchases on your membership card.
  • Your 72-hour seat. After acceptance, your seat is held for 72 hours. If the window closes before you join, you can apply again.

05Applications & sign-in

  • Waiting on a decision? The committee reads applications in order. Allow at least 72 hours; invited applicants move through a shorter queue. We can’t speed up individual reviews.
  • Forgot your password? Email support@cohabnow.com from your account email and we’ll help you back in.
  • Invitation code not working? Codes are single-use and case-sensitive. Ask the member who invited you to check that it hasn’t been used, then write to us.